Refund & Cancellation
Only those products are eligible for returns which are returned by the customer as per acceptable product return policy and for which replacement is not possible.
If any event occurs in which listed product price or product information is incorrect due to some error, zero02-14 may, at its sole discretion, inform the customer about the instructions to be followed or cancel the order and report the customer about the cancellation.
Although we always do our best to give you a great customer experience whenever you shop with zero02-14 with our 7 days returns policy, if at all you will not satisfied completely with your purchase, you can initiate return process for a full refund by calling our helpline +91 7768800214 for Whats App queries or send an email at firstname.lastname@example.org with your Order ID, we will get back to you.
Once reported about the return at our helpline or via email, kindly send us the product packaged through a registered courier. We will start processing the return/replacement request subject to receipt of the product(s) in unused condition and in its original packaging at our location and it should include original price tags, labels, barcodes, user manual, warranty card and invoices etc., failing which return/replacement may not be possible.
7 days returns policy is not applicable to Beauty products, Jewellery, CDs, Books, Toys, innerwears, any freebies, all Electronic items (items returned due to manufacturing defect will need a DOA (Dead on Arrival) Certificate or a Replacement Certificate from the authorized brand) like Mobile, Home appliances, Tablets, etc.
Damages due to negligence, inappropriate usage or application will not be covered under our Returns Policy.
In the case of COD & Online payments, the refunds from our end will be initiated within 24 - 48 hours and credited to the bank account as per bank policy post we receive the items at our store through the courier partner / delivery boy.
We have 7 Days Return & Cancellation policy. Customer can cancel the order within 7 days post-delivery. Although we always do our best to give you a great customer experience whenever you shop with zero02-14.com, if at all you will not be satisfied completely with your purchase, you can initiate the cancellation process through our website or app under My Orders Section or send an email at email@example.com with your Order ID.
In case if we were unable to replace the damaged/defective product, we will refund the money.